Refund policy

Last updated: October 2026

At Resistance Fitness System (RFS), we want you to be satisfied with your purchase. This policy explains our return and refund procedures for products purchased directly from the RFS website.

1. Return Period

Eligible products may be returned within 15 days of delivery.

The return period begins on the date the customer, or a person designated by the customer, physically receives the product.

For orders containing multiple products delivered separately, the return period begins when the customer receives the last product in the order.

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.

2. Inspecting and Handling the Product

Customers may open the packaging and inspect the product to determine its nature, characteristics, and functioning.

The product should be handled with reasonable care and, where possible, in a manner similar to how a customer would be able to inspect it in a physical store.

If the product is handled, assembled, installed, or used beyond what is reasonably necessary for inspection and evaluation, the customer may still have a right to withdraw where applicable, but RFS may deduct an amount reflecting the diminished value of the product, where permitted by applicable law.

3. Restocking Fees

RFS does not charge a fixed or automatic restocking fee.

An unopened or unused product returned in its original condition will not be subject to a restocking fee.

If a product has been opened, assembled, installed, or used beyond what is reasonably necessary to inspect and evaluate it, RFS may make a reasonable deduction from the refund to account for any diminished value.

The amount of any deduction will depend on the actual condition of the returned product.

Examples of factors that may affect the refund include:

  • Signs of installation or use

  • Damage or scratches

  • Missing components or accessories

  • Damaged or missing original packaging

  • Other damage or conditions that reduce the product's resale value

Any deduction will be based on the actual diminished value and will not be applied as an automatic percentage.

4. Return Shipping

The customer is responsible for the direct cost of returning the product unless RFS agrees otherwise or applicable law requires RFS to cover the return shipping cost.

Customers should use a tracked shipping service and retain proof of shipment.

RFS is not responsible for products lost or damaged during return transportation until they are received by RFS.

5. Original Delivery Costs

For customers exercising a statutory right of withdrawal, RFS will reimburse the applicable standard delivery cost in accordance with applicable law.

If the customer selected a more expensive delivery option than the least expensive standard delivery option offered by RFS, any additional cost may be non-refundable where permitted by applicable law.

For voluntary returns outside statutory withdrawal rights, original delivery charges may be non-refundable.

6. Refunds

Once the returned product has been received and inspected, RFS will process the applicable refund.

Refunds will normally be issued to the original payment method.

Where applicable law provides a statutory withdrawal right, RFS may withhold reimbursement until the returned goods have been received or the customer has provided evidence that the goods have been sent back, whichever occurs first.

7. Damaged or Missing Items

If an order arrives damaged or with missing components, please contact RFS as soon as possible and provide photographs and a description of the issue.

RFS will work with the customer to provide an appropriate replacement, repair, refund, or other remedy as required by applicable law.

8. Faulty Products and Legal Consumer Rights

This policy does not affect any statutory rights relating to defective, faulty, unsafe, or incorrectly described products.

Customers retain all mandatory consumer rights and legal guarantees applicable in their country of purchase.

For EU customers, statutory consumer protection rights apply independently of this commercial return policy.

9. Products Purchased Through Other Sellers

This policy applies to products purchased directly from the official RFS website.

Products purchased through Amazon, distributors, resellers, or other third-party sellers may be subject to the return policy of the seller from whom the product was purchased, without limiting any statutory consumer rights.

10. Store Credit and Exceptions

In certain circumstances, RFS may offer store credit or make an exception to this policy at its discretion.

Any such exception does not create an obligation to provide the same exception in future cases.

11. How to Request a Return

To request a return, please contact:

info@resistancefitnesssystem.com

Please include:

  • Order number

  • Customer name

  • Product you wish to return

  • Reason for the return

  • Confirmation that the product is available for return

RFS will provide further return instructions where appropriate.

12. Contact

Resistance Fitness System
Studio Desk d.o.o.
Komen 129
6223 Komen
Slovenia

Email: info@resistancefitnesssystem.com

EU Statutory Withdrawal Rights

For customers in the European Union, applicable law generally provides a 14-day right of withdrawal for online purchases, beginning when the customer receives the goods. The customer generally bears the direct cost of returning the goods when this has been properly disclosed in advance. If the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning, the customer may be liable for the resulting diminished value.

This policy does not restrict or replace any mandatory consumer rights.